My order has the status "in preparation on the sender side"

Don’t worry! This status means that your order has been prepared and registered for shipment. It is waiting to be collected by the carrier, but the first scan in the carrier’s delivery network has not yet taken place.

It is therefore completely normal for the tracking information to remain on this status temporarily.

Why might the tracking information remain unchanged?

Our parcels are handed over to the carrier according to their scheduled collection times. There may therefore be a short delay between your order being prepared, leaving our warehouse and receiving its first scan from the carrier.

One particular case to be aware of: Friday after the collection

Orders prepared after Friday’s collection cannot be handed over to the carrier that same day. They will be collected on the next business day.

For example, if your tracking status changes to “Preparing for shipment” on Friday after the collection (usually around noon), it is completely normal for it not to change over the weekend. Your parcel will be handed over to the carrier on the next business day, and the tracking information will then be updated.

How long should I wait?

In most cases, the tracking information is automatically updated as soon as the carrier performs the first scan and the parcel enters their sorting network.

If the status has not changed for 3 business days, we invite you to contact our Customer Success team. We can then check the situation with the carrier and make sure your parcel is still on its way.

👉 In short

“Preparing for shipment” means that your order is ready to be shipped and is waiting to be collected by the carrier.

A little patience is usually all that’s needed 😊

And if the status still hasn’t changed after 3 business days, our team will be happy to look into it for you!