What happens if I haven't paid off my subscription?

Didn't get a chance to redeem your K+ subscription this year?

We're very sorry about that, because it's vital for us that all our members are able to make the most of their membership.

Because we are convinced by the subscription system, we are committed to refunding you the difference between the price of the membership and the savings made on your orders, in the form of a voucher.

To do so, contact our Customer Happiness team using the following form (in the Join and unsubscribe section), via our website chat or on the following telephone numbers:

France: +33 1 82 88 71 60

Belgium: +32 78 48 50 09

UK: +44 330 818 0454

Our Customer Happiness service is available by telephone, Monday to Friday from 10am to 10pm, Saturday from 9am to 4pm and Sunday from 10am to 5pm. We will be delighted to help you.