I received another product instead of the one I asked for, what can I do?

Oops… it looks like a little intruder found its way into your parcel 🙈 Our sincere apologies for this mistake.

Even though our logistics team does its best to prepare your orders with great care, product mix-ups can occasionally happen.

To help us fix this quickly, please fill out the following form: https://www.kazidomi.com/en/customer-support

Select: “Problem with an order placed and refunds”, then “One or several products are missing.”

Let us know which product you should have received and upload a quick photo of the item you got by mistake.

We’ll take care of compensating you as soon as possible, either with a store credit or by resending the correct product (if it’s in stock).

And good news: you can keep the product you received by mistake 😉