A product is missing from my order

We’re really sorry that some items were missing from your order. Our apologies for the inconvenience.

There are a few possible reasons for this.

First, please check whether you’ve received a voucher from us, as the missing product may have been out of stock.

If not, it’s possible that the item was accidentally left out during preparation.

In that case, please fill out this form: https://www.kazidomi.com/en/customer-support

Select “Problem with an order placed and refunds” → “One or several products are missing” → choose your order.

Then pick the missing items and submit the form.

We’ll review your request and send you a voucher for the value of the missing products, or a refund if that works better for you 😊