I can't retrieve my password

If you are unable to log in because you have forgotten your password, go to this page. You will be able to retrieve your password by email (be sure to check your spam folder if you can't find the email sent).

If you need help, do not hesitate to contact our Customer happiness team through the following form, our chat on the website or on the following phone numbers:

  • France: +33 1 82 88 71 60
  • Belgium: +32 78 48 50 09
  • The Netherlands: +31 85 888 3520

Our Customer Happiness department can be reached by phone, from Monday to Friday from 9am to 11pm, on Saturday from 7am to 4pm and on Sunday from 9am to 6pm.

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